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First Hand First Impressions – Amex, that will not do nicely!

First impressions count. That is not news and in fact is such old hat, that one would think most businesses really understand this. Not so, the good folk of American Express. As a process hawk, I love a good process on the one hand and get a bit OCD about bad process on the other; […]

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Ideas and Metcalfe’s Law

Ideas are worth sharing. This week’s post is inspired by two recent events; a great post on LinkedIn and a conversation with a great friend and great thinker over lunch about why it pays to share ideas. Over a recent lunch with one of the great thinkers in and around the Financial Services business, Simon […]

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A Day Late & A Dollar Short and claiming a new roadblock

This is a sequel to earlier posts on “Unacceptable Excuses for Not Getting the Job Done”. It’s about big places and what a wise and great old friend, Chris Kundro, aptly titled Big Place BS. The post is inspired by a frustrating experience and my own inability to usher an important process along as fast […]

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Good Cheap Fast = Control Capacity Cost

Some weeks ago a superb picture was posted here on LinkedIn that inspired me. It is a really catchy way of capturing the three qualities that matter to me in my consulting work. 3CAdvisory is about Control, Capacity & Cost. I believe you can align all three of those things. There is a right way […]

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