10 JulDigital gone wrong in medical insurance. Messing up the channels. Stuff worth knowing from The Bankers’ Plumber

Create an App, go Digital. Simples. Everybody is doing it. A recent experience of dealing with my medical insurance here in Switzerland proves just the opposite. I hope readers will share their examples of “digital gone wrong”. Swiss practice is that you do your own insurance; there is no such thing as company medical. Since […]

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25 JunDigital gone wrong at Credit Suisse. Messing up the basics. Stuff worth knowing from The Bankers’ Plumber

Trying to wrap up change efforts with the word “digital” will not help you make a silk purse out of a pig’s ear of a process. In some recent client work, I had the pleasure of working with two whip smart young men who showed some real talent at investigating data and identifying issues. As […]

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18 JunDigital is about way more than having an API. Stuff worth knowing from The Bankers’ Plumber

Keeping up with the news on things digital is bloody hard work. If you don’t try, FOMO rears its head and if you do try, it is hard to feel like you have a clear picture and feeling overwhelmed is commonplace. With that said, this week, a few thoughts on banking, banks and digital. APIs […]

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29 May3 thoughts on matters digital in banks. Stuff worth knowing from The Bankers’ Plumber

“Digital” is quite the buzzword. Suddenly, there is a huge promise of jam tomorrow if we just go with the digital flow. I am now 30 years into a career of making banks more effective & efficient. To this day, my grey haired and receded hairline friends and I are still shocked at how poorly […]

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24 Apr3 ingredients for successful Digital Local Currency. Stuff worth knowing from The Bankers’ Plumber

Digital + Currency + Local = Good. That is the summary of my last article. The concept is not totally new, WIR Bank in Switzerland has been doing this since 1934. Of course, you could skip the digital part of that equation; the town of Lewes in Southeast England has long ago done just that […]

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24 Apr3 ingredients for successful Digital Local Currency. Stuff worth knowing from The Bankers’ Plumber

Digital + Currency + Local = Good. That is the summary of my last article. The concept is not totally new, WIR Bank in Switzerland has been doing this since 1934. Of course, you could skip the digital part of that equation; the town of Lewes in Southeast England has long ago done just that […]

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10 Apr3 reasons Digital Local Currency would be good for the community. Stuff worth knowing from The Bankers’ Plumber

Local: where we are, where we live, where we spend our time. Something so close is something we are likely to care about quite a lot. Digital and perhaps Blockchain aka DLT could make a big difference to our experience. The services in our local village, just outside Zurich, are important to our family. We […]

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22 Mar3 thoughts on matters digital & bank accounts. Stuff worth knowing from The Bankers’ Plumber

This is the second in a series of thoughts on matters digital which were inspired by the trials & tribulations of my year-end tax filing. Millennials are supposed to be way more tech savvy than those of us of the older generation. If you are a fellow Boomer, you might share some of these views. […]

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13 Mar3 thoughts on matters digital and processes. Stuff worth knowing from The Bankers’ Plumber

Digital, like Blockchain, is trendy with banks and FinTechs alike right now. Yesterday it was time for me to go through the annual chore of coordinating all my tax docs for filing here in Switzerland. And I had to log in for my Swiss flight to Stockholm this Monday morning. A dose of realpolitik and […]

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08 Mar3 ways the regulators are making banks suffer for control weaknesses. Stuff worth knowing from The Bankers’ Plumber

$321 billion. That is how much banks have forked over to regulators since 2008. That is half the GDP and 1.75x the annual tax take of Switzerland. Wow. At the same time, the regulatory demands are increasing and the level of scrutiny is increasing. Suddenly, the quality of the Operational level controls really matters. A […]

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