The Bankers’ Plumber on Banking: Poor Customer Process Control at Wells Fargo
September 12, 2016
Bad process with no happy ending. 5’300 sackings and $185mm in fines. That is what resulted at Wells Fargo last week in a series of events that even managed to surprise me. This is a tale of poor leadership and widespread, systemic wrongdoing, as well as bad process. I think it will pique your interest […]