October 16, 2013
First impressions count. That is not news and in fact is such old hat, that one would think most businesses really understand this. Not so, the good folk of American Express. As a process hawk, I love a good process on the one hand and get a bit OCD about bad process on the other; […]
October 8, 2013
Ideas are worth sharing. This week’s post is inspired by two recent events; a great post on LinkedIn and a conversation with a great friend and great thinker over lunch about why it pays to share ideas. Over a recent lunch with one of the great thinkers in and around the Financial Services business, Simon […]
September 30, 2013
This is a sequel to earlier posts on “Unacceptable Excuses for Not Getting the Job Done”. It’s about big places and what a wise and great old friend, Chris Kundro, aptly titled Big Place BS. The post is inspired by a frustrating experience and my own inability to usher an important process along as fast […]
September 12, 2013
Jamie Dimon has been wishing the Whale problem would simply go away. He has put up a fair defence, rightly pointing out that no clients were harmed and the problem was the bank’s own stupid fault. As admirable as his stance is, three are two aspects of this case that are going to lead to […]
July 30, 2013
As it is Summer holiday time, it would seem appropriate to have a light hearted post this week. Noodling last week with a client undergoing a massive change programme wiht lots of jobs being offshred to India, a couple of thoughts occurred to me about offshoring, cost cutting, right sizing or transformation, pick you synonym. […]
July 10, 2013
As a kid, I wondered why Chrysler had a van and Dodge had the same van even though they were in the same group. In recent years, car makers have got a whole lot smarter, with a revolution started by a Spaniard, Ignaki Lopez at VW, who kicked off an industrialisation trend. Far more often […]